Terms and Conditions

For the Polish language version of this document please click here

Schupter Casting

The online store “Schupter Casting” operating at https://schuptercasting.com is a service operated by the company Schupter sp. z o.o. with its registered office in Warsaw, 03-991 Warsaw, Poland, Jeziorowa 54B/1, entered in the Register of Entrepreneurs of the National Court Register kept under the National Court Register (KRS) number0001092770, whose registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Department of the National Court Register (KRS), NIP 9522253420, REGON 528018132, with share capital of 5 000,00PLN.

Email address: info@schuptercasting.com

Glossary

RECIPIENT – the entity designated by the Service Recipient as the appropriate party to receive the shipment.

DELIVERY – means the actual act of delivering the Goods specified in the Order to the Buyer by the Seller, including via the Delivery Provider.

DELIVERY PROVIDER – an entity that, in agreement with the Seller, performs the Delivery of Goods to the Buyer, particularly a courier company, public operator, or parcel machine operator.

CIVIL CODE – The Act of April 23, 1964 Civil Code.

CONSUMER – a natural person who, in accordance with Article 221 of the Civil Code, enters into a legal transaction with an entrepreneur that is not directly related to their business or professional activity.

BUYER – a consumer, entrepreneur, or entrepreneur with consumer rights, who enters into a Sales Contract in the Store Schupter Casting. The Buyer is also the Service Recipient.

ENTREPRENEUR’S PREMISES – the headquarters of the Seller, where the Seller permanently conducts their business activities: 03-991 Warsaw, Poland, Jeziorowa 54B/1.

ENTREPRENEUR – a natural person, legal entity, or organizational unit without legal personality, which, in accordance with Article 431 of the Civil Code, conducts business or professional activities on its own behalf in connection with legal transactions, and enters into legal transactions directly related to its business or professional activities.

ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person who enters into a contract directly related to their business activities, where the content of this contract indicates that it does not have a professional character for this person, particularly arising from the subject of their business activities, made available based on the regulations on the Central Registration and Information on Business (CEIDG).

COMPLAINT – a procedure for seeking liability by a consumer, entrepreneur with consumer rights, or entrepreneur in connection with the identified non-compliance of the Goods with the Sales Contract, based on the provisions of the Consumer Rights Act and the Civil Code (warranty).

REGULATIONS – Regulations of the online store “Schupter Casting”.

STORE – online store “Schupter Casting” available: https://schuptercasting.com.

SELLER – The Entrepreneur operating the online store covered by these Regulations, i.e. a company under the name of Schupter sp. z o.o. with its registered office in Warsaw, 03-991 Warsaw, Poland, Jeziorowa 54B/1, entered in the Register of Entrepreneurs of the National Court Register kept under the National Court Register (KRS) number0001092770, whose registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Department of the National Court Register (KRS), NIP 9522253420, REGON 528018132, with share capital of 5 000,00PLN. The Seller is also the Service Provider.

PROVISION OF SERVICES ELECTRONICALLY – performance of a service provided without the simultaneous presence of the parties (remotely), by transmitting data at the individual request of the Service Recipient, sent and received using devices for electronic processing, including digital compression, and data storage, which is entirely transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004, Telecommunications Law.

GOODS – lead casting machines, spare parts, molds, accessories and any other products offered for sale in Schupter Casting online store.

SALES CONTRACT – a contract by which the Seller – an entrepreneur undertakes to transfer the ownership of a thing (Goods) to the Buyer and deliver the thing to him, and the Buyer undertakes to receive the thing (Goods) and pay the price to the Seller, concluded without the simultaneous physical presence of the parties to the contract, by means of one or more means of remote communication up to and including the conclusion of the contract.

SERVICE PROVIDER – The entrepreneur operating the online store covered by these Regulations, i.e. a company under the name of Schupter sp. z o.o. with its registered office in Warsaw, 03-991 Warsaw, Poland, Jeziorowa 54B/1, entered in the Register of Entrepreneurs of the National Court Register kept under the National Court Register (KRS) number0001092770, whose registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Department of the National Court Register (KRS), NIP 9522253420, REGON 528018132, with share capital of 5 000,00PLN. The Seller is also the Service Provider.

SERVICE RECIPIENT – a natural person, legal entity, or organizational unit without legal personality that uses a service provided electronically by the Service Provider; the Service Recipient may also be the Buyer.

CONSUMER RIGHTS ACT – Act of May 30, 2014 on consumer rights.

ORDER – a declaration of intent by the Buyer aimed at concluding a Sales Contract for the Goods by specifying the Goods, its variant, and its quantity.

§ 1

General provisions and use of the online store

  1. The Regulations define the rules for using the Schupter Casting online strore operated by the company Schupter sp. z o.o. based in Warsaw, for the sale of goods remotely, as well as the rules for Service Recipients using the online store, placing Orders for Goods, paying the sale price of Goods, delivering Goods, the Buyer’s rights to withdraw from the contract, the rules for submitting and processing complaints, and the procedure for returning Goods.
  2. To browse the store’s assortment and place Orders for the offered Goods, the following are required:
    1. an active email account,
    2. a computer or other device (smartphone, tablet) with Internet access and a web browser (recommended: Mozilla Firefox version 24.0 or higher, Opera version 10 or higher, Google Chrome version 28.0 or higher, or MS Internet Explorer version 8.0 or higher), which supports cookies and JavaScript scripts. It is permissible to use other versions of web browsers if they ensure full compatibility with the versions mentioned above. More information about cookies can be found in the Cookie Policy.
  3. Browsing the store’s assortment of the Goods does not require registration.
  4. Placing an Order for Goods available in the Store’s assortment requires filling out and submitting the form, making a payment, and accepting the Store’s regulations. After completing and submitting the form, an Order confirmation will be sent to the Buyer’s email address provided in the form.
  5. The Service Provider uses cookies to collect information related to the Service Recipient’s use of the Store to maintain statistics on the viewing of the store’s subpages. The Service Recipient can delete the placed cookies or block their placement at any time using the options available in their web browser.
  6. The Service Recipient can terminate the electronic service agreement by requesting to the Service Provider the deletion of their email address. The Service Provider will remove the email address from the subscriber list without undue delay.
  7. The store does not conduct wholesale sales of Goods, nor does it sell Goods intended for further resale.
  8. The Seller may cancel an Order placed by a Buyer who is not a Consumer (i.e., withdraw from the Sales Contract within the meaning of Article 395 of the Civil Code) from the moment of concluding the Sales Contract until 14 days after the Delivery of the Goods. Withdrawal from the Sales Contract in this case may occur without stating a reason, especially when the Order indicates purchasing the Goods for further resale. The withdrawal does not give rise to any claims against the Seller on the part of the Buyer who is not a Consumer.

§ 2

Terms and conclusion of Sales Contract

  1. Information about Goods available in the Store’s assortment constitutes an invitation to enter into a Sales Contract within the meaning of Article 71 of the Civil Code.
  2. The subject of the sale are new Goods, free from defects, presented by the store at the time of placing the Order by the Buyer.
  3. All prices of Goods in the Store are quoted in US dollars (USD) and are gross prices, i.e., they include taxes, including value-added tax (VAT), subject to last sentence of section 4 below.
  4. The prices of Goods displayed on the Store’s website do not include Delivery costs, which depend on the chosen method of Delivery to the Buyer, type of shipment, country of Delivery, as well as the value and characteristics of the ordered Goods (including their weight and size) and are provided when selecting the method of Goods Delivery by the Buyer. The price of Goods along with Delivery costs and insurance will be indicated after the Buyer completes and submits the form. The Seller notes that for Delivery to certain countries, additional customs duties may be charged. The Buyer will be directly responsible for paying these duties.
  5. To enter into a Sales Contract, you need to:
    1. Place an Order on the store’s website at address https://schuptercasting.com by filling out the form, including entering in the form:
      1. order recipient’s details,
      2. Delivery address for the Goods,
      3. phone number for Seller’s communication regarding the Order,
      4. buyer’s email address,
      5. invoice details if the Buyer requests a VAT invoice to be issued and sent;
    2. confirm awareness that placing the Order requires making payment by submitting the form;
    3. consent to receiving invoices electronically; invoices will be sent to the email address provided by the Buyer in the form;
    4. confirm the Order by submitting the form using the “Submit Order” button;
    5. pay for the Order, including the price of the Goods, Delivery costs, and insurance costs, using a credit card or by bank transfer.
  6. Orders placed in the store must be paid in advance (before the ordered Goods are shipped). The Seller reserves the right to apply a special order placement procedure where the Buyer is required to pay a deposit to confirm the Order.

§ 3

Delivery

  1. The Order will be delivered to the Buyer at the address specified in the Order.The Seller reserves the right to refuse to deliver the Goods to high-risk countries.
  2. The Buyer is obligated to provide a correct and precise address for the Delivery of the Goods. The place of performance is the address provided by the Buyer as the Delivery address for the ordered Goods. Upon Delivery of the Goods, the Seller provides the Buyer with an electronic fiscal receipt or, alternatively, a paper receipt included with the shipment. Upon request, the Seller issues a VAT invoice to the Buyer in electronic (PDF) or paper form.
  3. The method of Delivery and its conditions may vary depending on the weight of the ordered Goods, the Delivery location, and the Buyer’s choice, which the Buyer is informed of during the Order placement process. The Delivery cost depends on the total price of the ordered Goods, the Delivery method, and the dimensions of the shipment.
  4. All shipments sent via courier service are insured, and the cost of insurance is borne by the Buyer.
  5. The cost of Delivery and insurance of the Goods is borne by the Buyer along with the payment for the Goods. Additionally, the Buyer is responsible for any customs duties upon receiving the shipment.
  6. Benefits and burdens along with the risk of accidental loss or damage to the Goods transfer to the Buyer, who is not a Consumer, upon the Seller handing over the Goods to the Delivery Provider (courier company or other carrier) engaged in transporting such items for the purpose of delivering them to the Buyer who is not a Consumer. In such cases, the Seller is not liable for the actions or omissions of the carrier (courier company), especially for loss, shortage, or damage to the Goods occurring from the moment the Goods are accepted for transport until they are handed over to the Buyer who is not a Consumer, as well as for any delays in shipment.
  7. Before accepting the shipment from the Delivery Provider, it is necessary to check if the packaging has not been damaged during transport. Pay particular attention to the condition of the tapes affixed to the shipment. If the packaging shows signs of damage or if the tapes are torn, do not accept the shipment and promptly contact the Seller to clarify the matter.

§ 4.1

Customer Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the Goods with the sales Contract existing at the time of its Delivery and revealed within two years from that moment, unless the shelf life of the Goods, as determined by the Seller, their predecessors in title, or persons acting on their behalf, is longer.
  2. The Goods conform to the Sales Contract if, in particular:
    1. description, type, quantity, quality, completeness, and functionality;
    2. Suitability for a particular purpose which the Consumer needs, and about which the Consumer informed the Seller at the latest at the time of entering into the Sales Contract, and which the Seller accepted.
  3. Additionally, for the Goods to be considered compliant with the Sales Contract, they must:
    1. be suitable for the purposes for which goods of this type are typically used, taking into account applicable legal regulations, technical standards, or good practices;
    2. be of such quantity and possess such qualities, including durability and safety, which are typical for goods of this type and which the Consumer can reasonably expect, considering the nature of the Goods and any public statements made by the Seller, their predecessors in title, or persons acting on their behalf, especially in advertising or on labels, unless the Seller can prove that:

– they were unaware of such public statement, and considering reasonable efforts, could not have known about it,

– before entering into the Sales Contract, the public statement was corrected in accordance with the conditions and form in which it was made, or in a comparable manner,

– the public statement did not influence the Consumer’s decision to enter into the Sales Contract;

  1. be supplied with packaging, accessories, and instructions which the Consumer can reasonably expect to be provided;
  2. be of the same quality as a sample or model that the Seller provided to the Consumer before entering into the contract, and correspond to the description of such sample or model.
  3. The Seller shall not be liable for the lack of conformity of the Goods with the Sales Contract as described in point 3 above if, at the latest at the time of entering into the Sales Contract, the Consumer was clearly informed that a specific characteristic of the Goods deviates from the requirements for conformity with the contract specified in point 3 above, and the Consumer clearly and separately accepted the lack of that specific characteristic of the Goods.
  4. The Seller is responsible for the lack of conformity of the Goods with the Sales Contract arising from improper installation of the Goods if:

a) it was carried out by the Seller or under their responsibility;

b) improper installation by the Consumer resulted from errors in the instructions provided by the Seller.

  1. If the Goods are not in conformity with the Sales Contract, the Consumer may demand repair or replacement.
  2. The Seller may proceed with replacement when the Consumer requests repair, or the Seller may carry out repair when the Consumer demands replacement, and bringing the Goods into conformity with the Sales Contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If the impossibility or excessive costs apply to both repair and replacement, the Seller may refuse to bring the Goods into conformity with the contract. In such a case, the Consumer may declare a price reduction or withdraw from the contract. When assessing excessive costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the lack of conformity of the Goods with the Sales Contract, the value of the Goods conforming to the contract, and excessive inconvenience to the Consumer resulting from changing the method of bringing the Goods into conformity with the Sales Contract.
  3. The Seller undertakes repair or replacement of the Goods within a reasonable time from the moment when the Seller was informed by the Consumer about the lack of conformity of the Goods with the Sales Contract.
  4. The costs of repair or replacement of the Goods are borne by the Seller. The Consumer is obligated to make the Goods available to the Seller for repair or replacement, which is carried out at the expense of the Seller.
  5. If the Goods were installed before the lack of conformity with the Sales Contract was revealed, the Seller disassembles the Goods and reassembles them after repair or replacement, or arranges for these actions to be performed at their own expense.
  6. The Consumer may declare a price reduction or withdraw from the contract if the Goods are not in conformity with the Sales Contract when:
  1. The Seller refuses to bring the Goods into conformity with the Sales Contract;
  2. The Seller fails to bring the Goods into conformity with the Sales Contract;
  3. the lack of conformity of the Goods with the contract persists despite the Seller’s attempts to bring them into conformity;
  4. the lack of conformity of the Goods with the contract is significant enough to justify an immediate price reduction or withdrawal from the contract;
  5. it is evident from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.
  6. The reduced price must remain in such proportion to the price under the Sales Contract as the value of the Goods not in conformity with the Sales Contract remains to the value of the Goods in conformity with the Sales Contract. Reimbursement of the amount due resulting from the exercise of the right to reduce the price shall be made no later than within 14 days from the date of receipt of the Consumer’s statement on price reduction.
  7. The Seller may not accept the Consumer’s statement of withdrawal from the Sales Contract if he demonstrates that the lack of compliance of the Goods with the Sales Contract is insignificant.
  8. In the event of withdrawal from the Sales Contract, the Consumer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall refund the price no later than 14 days from the date of receipt of the Goods or proof of their return.
  9. Any complaints related to the Goods or the performance of the Contract shall be submitted by the Consumer in the form of his choice (written, email). For notifications, the Consumer may use the form attached as Appendix 1 to the Terms and Conditions. The notice should indicate at least:
    1. name, surname,
    2. address of the complainant,
    3. definition of the advertised Goods, to the extent that it is appropriate for the type of Goods (e.g. name, variant),
    4. proof of purchase of the advertised Goods,
    5. description of the nonconformity of the Goods with the Sales Contract,
    6. the date on which the defect was noticed,
    7. if applicable, also the circumstances justifying the complaint.
  10. Within 14 days from the date of submission of the Complaint, the Seller is obliged to respond to it.
  11. Regardless of the conduct of the complaint procedure, the Consumer shall have the right to access out-of-court procedures for processing complaints and remedies.
  12. If the Seller does not recognize the complaint, the Consumer may request mediation or settlement in an arbitration court.
  13. The provisions of the Regulations to the above extent shall also apply to the Entrepreneur on the rights of the Consumer.

§ 4.2

Complaints of Entrepreneurs

  1. The Seller is liable to the Entrepreneur if the Goods have a defect (warranty). The Seller is exempt from liability under the warranty if the Entrepreneur knew about the defect at the time of conclusion of the Sales Contract. A defect consists in the incompatibility of the sold thing with the contract. In particular, the sold thing is inconsistent with the contract if:
  1. does not have the properties that a thing of this kind should have due to the purpose specified in the contract or resulting from the circumstances or purpose;
  2. does not have the properties that the Seller assured the Buyer of, including by presenting a sample or specimen;
  3. is not suitable for the purpose about which the Buyer informed the Seller at the conclusion of the contract, and the Seller has not raised any objection to such purpose;
  4. has been delivered to the Buyer in an incomplete condition.
  1. The Seller shall be liable to the Buyer under the warranty, if a defect in the Goods is discovered before the expiration of two years from its release. The claim for removal of the defect or replacement of the Goods with a defect-free Goods shall be barred by the expiration of a year from the date of discovery of the defect.
  2. The Buyer shall lose his rights under the warranty if he failed to examine the goods in the time and manner usual for Goods of this kind and did not immediately notify the Seller of the defect, and if the defect came to light only later – if he did not notify the Seller immediately after its discovery.
  3. If the Goods have a defect, the Entrepreneur may:
  1. make a statement about reducing the price (in such proportion to the price under the Sales Contract, in which the value of the item with a defect remains to the value of the item without a defect) or withdrawing from the Sales Contract, unless the Seller immediately and without undue inconvenience for the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has failed to comply with the obligation to replace the Goods with defect-free Goods or remove the defects. The Entrepreneur may, instead of the removal of defects proposed by the Seller, demand replacement of the Goods with defect-free Goods or, instead of replacement of the Goods, demand removal of defects, unless bringing the Goods into conformity with the Sales Contract in the manner selected by the Entrepreneur is impossible or would require excessive costs in comparison with the manner proposed by the Seller. When assessing the excessive cost, the value of the Goods free from defects, the type and significance of the identified defect shall be taken into account, as well as the inconvenience to which the Entrepreneur would be exposed by another way of satisfaction. The Buyer may not withdraw from the contract if the defect is insignificant.
  2. demand to replace the defective Goods with defect-free Goods or remove the defect. The Seller shall be obliged to replace the Defective Goods with defect-free Goods or remove the defect within a reasonable time without undue inconvenience for the Entrepreneur. The Seller may refuse to satisfy the request of the Entrepreneur if bringing the Defective Goods into conformity with the Contract of Sale in the manner chosen by the Entrepreneur is impossible or, in comparison with the other possible way of bringing them into conformity with the Sales Contract, would require excessive costs. The Seller may refuse to replace the Goods with defect-free Goods or remove the defect also if the cost of satisfying this obligation exceeds the price of the sold goods.
  1. If, among the Goods, only some are defective and are separable from the defect-free Goods, without detriment to both parties, the Buyer’s right to withdraw from the Sales Contract shall be limited to the defective Goods.
  2. Any complaints related to the Goods or the performance of the Sales Contract shall be submitted by the Entrepreneur in the form of his choice (written, email). For notifications to the Seller, the Entrepreneur may use the form attached as Appendix No. 1 to the Terms and Conditions. The notice should indicate at least: the name, surname and address of the person filing the complaint, definition of the advertised Goods, to the extent that it is appropriate for their type (e.g. name, manufacturer, color, size), proof of purchase of the advertised Goods, description of the non-conformity of the Goods and the date on which the defect was noticed, and, if applicable, the circumstances justifying the complaint.
  3. Within 14 days from the date of filing a Complaint, the Seller is obliged to respond to it.
  4. The Seller’s liability to the Buyer who is an Entrepreneur covers only the actual damage and is limited to the value of the Order.

§ 5

Withdrawal from the Contract

  1. The Consumer shall have the right to withdraw from the Sales Contract within 14 days without giving any reason.
  2. The period for withdrawal from the Sales Contract shall begin for the Sales Contract, in the performance of which the Seller issues the Goods – from taking possession of the Goods by the Consumer or a third party indicated by him other than the carrier, and in the event that the Sales Contract includes multiple Goods that are delivered separately, in batches or in parts – from taking possession of the last Goods, batch or part, for other contracts – from the date of their conclusion.
  3. The Consumer’s declaration of withdrawal from the Sales Contract does not require a special form. For this purpose, it is sufficient to use the withdrawal form specified in Appendix No. 2 to the Terms and Conditions or to make a statement clear in its content. To meet the deadline it is sufficient to send the statement before its expiration to the address of the Seller (written or mail).
  4. In the event of withdrawal from the Sales Contract, it shall be considered not concluded.
  5. If the Consumer has made a statement of withdrawal from the Sales Contract before the Seller has accepted his offer, the offer shall cease to be binding.
  6. The Seller shall promptly, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Contract, return to the Consumer all payments made by the Consumer, including the cost of Delivery of the Goods to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer until it receives back the Goods or the Buyer provides proof of return of the Goods, whichever event occurs first.
  7. If the Consumer exercising the right to withdraw from the Sales Contract has chosen a method of Delivery of the Goods other than the cheapest ordinary method of Delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by the Consumer.
  8. The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Contract. To meet the deadline it is sufficient to return the Goods to the Seller’s address before the expiry of this period.
  9. In the event of withdrawal from the Sales Contract, the Consumer shall bear only the direct costs of returning the Goods.
  10. The Consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
  11. The Seller shall reimburse the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of reimbursement that does not involve any costs for him.
  12. The right of withdrawal from the Sales Contract shall not be granted to the Consumer in respect of Sales Contracts in which the Goods is a thing which, after Delivery, due to its nature, is inseparably combined with other things.
  13. The right of withdrawal from the Sales Contract shall not apply to the Consumer in respect of Sales Contracts in which the Goods is a thing delivered in a sealed package, which after opening the package cannot be returned for health or hygienic reasons, if the package has been opened after Delivery.
  14. The above provisions shall apply to the Entrepreneur on the rights of the consumer.

§ 6

Personal data protection

Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the EU.L 2016 No. 119), (hereinafter referred to as “GDPR”), The Seller informs that the Personal Data Administrator is: a company under the name of Schupter sp. z o.o. with its registered office in Warsaw, 03-991 Warsaw, Poland, Jeziorowa 54B/1, entered in the Register of Entrepreneurs of the National Court Register kept under the National Court Register (KRS) number0001092770, whose registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, XIV Economic Department of the National Court Register (KRS), NIP 9522253420, REGON 528018132. Personal data protection issues are regulated in detail in the Privacy Policy.

§ 7

Conditions of use of the Goods

  1. Together with the Goods, the Buyer shall receive an instruction manual for the use and conservation of the Goods (hereinafter referred to as the “Manual“) and safety rules for the use of the Goods (hereinafter referred to as the “Safety Rules“).
  2. The Buyer undertakes to comply with the provisions of the Manual and the Safety Rules.
  3. The Seller shall not be liable for any damages resulting from the use of the Goods not in accordance with the provisions of the Manual or the Safety Rules.

§ 8

Dispute resolution

  1. The governing law for resolving any disputes related to the Regulations is Polish law. These disputes will be resolved by the locally competent common court. In the case of Buyers who are neither Consumers nor Entrepreneurs with Consumers Rights, the jurisdiction belongs to the court locally competent for the Seller’s registered office.
  2. A Buyer who is a Consumer may also use out-of-court methods for handling complaints and pursuing claims. These include, in case of disputes over property rights arising from sales and service agreements, submitting a request for the case to be reviewed by the Permanent Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection (http://spsk.wiih.org.pl/index.php); submitting a request to the Provincial Inspectorate of Trade Inspection in Warsaw to take actions aimed at out-of-court resolution of the dispute based on the Act of September 23, 2016, on Out-of-Court Resolution of Consumer Disputes (Journal of Laws 2016, item 1823) (http://www.wiih.org.pl/index.php?id=137). In addition, the Consumer can seek assistance from the municipal (county) consumer ombudsman (e.g., https://um.warszawa.pl/waw/konsument). All necessary information regarding out-of-court methods for handling complaints and pursuing claims can be obtained from the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. We also inform you that the indicated proceedings are voluntary and both parties must agree to them.
  3. Based on the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, we inform you that the online dispute resolution platform between consumers and traders at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is a website providing a single point of entry for consumers and traders seeking to resolve disputes out of court concerning contractual obligations arising from online sales or service agreements.

§ 9

Final Provisions

  1. In matters not regulated in the Regulations, the provisions of Polish law shall apply, including in particular the Civil Code, the Consumer Rights Act and the Act on Provision of Electronic Services.
  2. All names of Goods placed on the website of the Store Schupter Casting are used for identification purposes and may be protected and reserved under the provisions of the Act of June 30, 2000 – Industrial Property Law (i.e. Journal of Laws 2023.1170).
  3. The Rules and Regulations are made available free of charge, at any time, through the activation link provided on the home page of the Store. It is possible to make a printout or save it as a file.
  4. The Seller reserves the right to change the Regulations. The amendment does not affect the rights of persons who have placed an Order or concluded a Sales Contract before the amendments to the Regulations.
  5. Contracts with the Seller and the Service Provider shall be concluded in Polish or – or if the Buyer does not reside in Poland and the Sales Contract is not performed in Poland – in English.
  6. The Regulations shall come into force on the day of August 19th, 2024.

Appendices:

  1. Claim form,
  2. Withdrawal form.

Appendix No. 1 to the Terms and Conditions

Claim form

Schupter sp. z o.o.

Jeziorowa 54B/1

03-991 Warsaw, Poland

Email: info@schuptercasting.com

Date: _________________________

  1. Complainant’s data:
    1. Name and surname/ Company name: _______________________________
    2. Adress: _______________________________________________________
    3. Mobile: _______________________________________________________
    4. Email Adress: __________________________________________________
  2. Details of the purchased goods:
    1. Order Number: _________________________________________________
    2. Receipt/Invoice Number (with date of issue): __________________________
    3. Order Date: ____________________________________________________
  3. Complaint Claim: ______________________________________________________
  4. Description of the fault/description of the return: ____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

  1. Preferred form of complaint recognition (Please tick the appropriate box):
    1. □ reimbursement,
    2. □ repair,
    3. □ replacement.
  2. Transfer details, bank account number: ______________________________________

Signature of the Complainant:

..…………………………………

NOTE! Please attach a copy of your proof of purchase (receipt or invoice)

Appendix No. 2 to the Terms and Conditions

WITHDRAWAL FORM

(This form should be completed and returned only if you wish to withdraw from the sales contract)

Schupter sp. z o.o.

Jeziorowa 54B/1

03-991 Warsaw, Poland

Email: info@schuptercasting.com

  1. I/We(*) hereby inform about my/our withdrawal from the sales contract

for the following items (*): ______________________________

  1. Date of the conclusion of the contract: ____________________
  2. Name and surname of consumer(s): ______________________
  3. Address of consumer(s): _______________________________

______________________________

Signature of consumer(s) (only if the form is submitted in paper format)

Date: ________________________

(*) Cancel what is not applicable.